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Written by : Kelsey Mcgurl |
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this video is about the importance of brand to an organization Brandes is a variety of symbols such as words image price and quality to create an identity for a product or service which differentiates it from its competitors and helps customers to remember it brands will include many areas of the business such as staff uniform for the casual or smart an organization's clothing policy who represents an image staff behavior the level of service offered the amount of knowledge staff have on products or services and how much support staff provide to customers will also represent an image as can staff communication with customers whether this is formal or informal the way staff are trained to communicate with customers can also form part of a brand in addition to this the company website emails to customers and company social media sites will also form part of a brand image through the language they use the content they include and the images they post furthermore an organization's brand may also affect what promotions they offer and what adverts they place an example of a successful brand is Coca Cola which has established a successful brand image for itself all over the world the purpose of a brand is to make the products or services more popular and more desirable to customers which will ultimately increase sales a customer is more likely to purchase a product or a service if they remember it and if they're familiar with it if a customer continues to purchase products or services from an organization this is called customer loyalty a brand can help an organization build customer loyalty by building customer recognition and Trust in their products and services this is valuable to an organization because it's usually cheaper and easier to do repeat business with an existing customer than to find a new one do you know what's included in your organization's brand
Thanks for your comment Casey Breeland, have a nice day.
- Kelsey Mcgurl, Staff Member
this is business I laugh I laugh at people holding up the past on a pedestal and demonizing the current this is not tomorrow there's trillions of dollars being exchanged through Facebook YouTube and Instagram trillions real economics and a massive naivete of the biggest companies in the world at a time where they can least afford it it's creating friction in the trenches and I highly recommend I hope if even one group in here takes this audacity that I deploy on stage and uses it as seed to actually audit how they're marketing their business because I promise if you miss the mark I'm branding over the next decade the next platform is gonna make you really pay if you've lost on social voice is gonna put you out because if you don't build brand in this next decade when we make that transition my friends you're not naive you know there's kitchens being built under every building that's vacated and people are building brands to compete with you with no storefronts and no overhead and all they're gonna use is ubereats and posts mates and all the other stuff guys this is not a joke please please please let's like we're gonna go from laughs to a much more serious subject in the next decade you will be competing with more brands than you ever have because the start-up costs are zero the infrastructure costs are low and the ability to get to consumers home or an office at no cost is going to be staggering please please don't rest on the laurels that got you or the current strength of what's happening because the speed of acceleration of the clear thing that's about to complete I mean I I literally stood here when I was in New Orleans I stood in New Orleans seven years ago at the black car limo service commenced and I said my friends this Oberer thing is real and the excuses and audacity of why it wouldn't and regulation and we're gonna kick plenty of money to Pennsylvania Avenue and all this it doesn't work the consumer wins in the end this is not a strategy so you might be thinking you're competing with everybody in this room you're not you're competing with a new infrastructure that is going to mark it properly to the end consumer using the infrastructure of the mobile web and the last mile infrastructure of the five biggest companies in the world there has never been bigger disruption to gyms to masseuses to the food for yet I mean how many people in the food business raise your hands you need to be thinking very carefully where this is going there's a really great Russian saying my mommy stories say man plans and God laughs and I've translated that in my head a little bit too and Technology laughs this is coming the number one way to win in this big of a disruptive shift of the next decade is to build an actual brand what do they need you where they have to have you the way to do that is to be heard by the end consumer the way to do that is to scrutinize every penny you spend and make sure you're not wasting it on where you think they are and most of all the big AHA of this new world is that we now live in a world where the volume of content that you're putting out on these platforms is imperative because the context of that content to hit the cohorts of you know as you can imagine no matter what your business is a 25 year old guy in an urban area is gonna probably have to see a different video in picture than a 48 year old housewife with two children right this is a demographic and psychographic world and it's far more complicated than the simplicity of the way we play in politics which is left and right there are seven hundred seventy fifty-eight meaningful cohorts to your business you need to identify them and then you need to contextualize the creative to them and then you need to empower your franchisees to have the luxury and the breathing room to contextualize it to their five to ten mile radius without the subjective ideological scrutiny from an ivory tower somewhere in corporate while maintaining the brand equity that is the framework of the next half decade it
Thanks topuzar your participation is very much appreciated
- Kelsey Mcgurl
About the author
I've studied human-computer interaction at Oglethorpe University in Atlanta and I am an expert in social control. I usually feel hot. My previous job was middle school administrator I held this position for 12 years, I love talking about vintage cars and guitar. Huge fan of Bill Murray I practice softball and collect police memorabilia.
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